Provided specialized technical support to the Central Bank of Rwanda to strengthen and finalize non-binding guidelines aimed at enhancing financial inclusion for women.

Developed a policy for the Mexican Ministry of Finance to reform existing regulations and introduce new ones aimed at improving women's financial education and consumer protection.

Provided technical recommendations to amend the Financial Consumer Protection bill and delivered on-site training on key aspects of financial consumer protection to Central Bank of Guyana officials.

Facilitated the identification of options for an enhanced internal dispute resolution process.

Developed a diagnostic report for each country, analyzing key market conduct issues and identifying gaps and weaknesses in the financial consumer protection institutional and regulatory framework. Both reports included recommendations to address these weaknesses.

Drafted a section of the country diagnostic report focused on the role of financial institutions in government social protection programs.

Oversaw an external consulting firm in conducting research focus groups, uncovering key aspects of consumer behavior in financial services. Provided inputs to the Mexican Central Bank for the development of policy and regulation.

Developed regulatory guidelines on transparency, disclosure, and dispute resolution mechanisms for digital financial service providers.

Delivered training on key aspects of financial consumer protection to Bank of Ghana officials.

Developed the financial consumer protection section (Sec. 9.1) of Ecuador’s Financial Inclusion Diagnostic report. [Full report available here].

Conducted a regulatory gap analysis of financial consumer protection, focusing on transparency and disclosure in the payments sector.

Prepared and delivered a three-day on-site presentation on the G20 High-Level Principles on Financial Consumer Protection to financial sector authorities. Presented findings on key legal reforms to high-level officials, including the Chair of the Central Bank, the Ministry of Finance, financial sector superintendents, and senior World Bank representatives. Provided technical support to bridge drafting gaps in the bill presented to the legislature, ahead of Costa Rica’s accession to the OECD in 2021.

Drafted the Financial Consumer Protection (FCP) bill with a gender focus and provided technical guidance for stakeholder consultation. The FCP Act was enacted in June 2022.

Delivered a long-term plan for developing regulations by the Central Bank of Lesotho (CBL).

Assisted in the formulation of strategies for a more effective internal dispute resolution mechanism.

Provided on-site training to bank examiners on key aspects of financial consumer protection.