Success Stories
We support the development of fair and transparent financial systems through legal and regulatory frameworks, policies, and training solutions that prioritize consumer protection and inclusion. Our global efforts focus on empowering vulnerable communities, promoting gender equality, and fostering sustainable growth.
Below are examples of our previous work, highlighting our commitment to driving meaningful change in financial systems worldwide.
our previous work
Indonesia
2025
Conducted a legal and regulatory analysis of Indonesia’s fintech ecosystem to assess alignment with consumer protection standards for digital financial services and identify areas for improvement. The review
focused on key products, including peer-to-peer (P2P) lending and digital payments.
Mexico
2023
Developed a policy for the Mexican Ministry of Finance to reform existing regulations and introduce new ones aimed at improving women’s financial education and consumer protection.
Dominican Republic and Angola
2023
Developed a policy for the Mexican Ministry of Finance to reform existing regulations and introduce new ones aimed at improving women’s financial education and consumer protection.
Mexico
2020-2021
Oversaw an external consulting firm in conducting research focus groups, uncovering key aspects of consumer behavior in financial services. Provided inputs to the Mexican Central Bank for the development of policy and regulation.
Ecuador
2020
Developed the financial consumer protection section (Sec. 9.1) of Ecuador’s Financial Inclusion Diagnostic report.
[Full report available here].
Costa Rica
2019
Prepared and delivered a three-day on-site presentation on the G20 High- Level Principles on Financial Consumer Protection to financial sector authorities. Presented findings on key legal reforms to high-level officials, including the Governor of the Central Bank, the Ministry of Finance, financial sector superintendents, and senior World Bank representatives. Provided technical support to bridge
drafting gaps in the bill presented to
the legislature, ahead of Costa Rica’s
accession to the OECD in 2021.
Guyana
2025
Drafting consumer protection regulations to promote transparency and disclosure across the financial service lifecycle, and to establish a regulatory framework for internal consumer complaints mechanisms
within financial institutions.
Rwanda
2023-2024
Provided specialized technical support to the Central Bank of Rwanda to strengthen and finalize non-binding guidelines aimed at enhancing financial inclusion for women.
Guyana
2022
Provided technical recommendations to amend the Financial Consumer Protection bill and delivered on-site training on key aspects of financial consumer protection to Central Bank of Guyana officials.
Facilitated the identification of options for an enhanced internal dispute resolution process.
Bolivia
2021-2022
Drafted a section of the country
diagnostic report focused on the role
of financial institutions in government
social protection programs.
Ghana
2021-2022
Developed regulatory guidelines on transparency, disclosure, and dispute resolution mechanisms for digital financial service providers. Delivered training on key aspects of financial consumer protection to Bank of Ghana officials.
Pakistan
2019
Conducted a regulatory gap analysis of financial consumer protection, focusing on transparency and disclosure in the payments sector.
Lesotho
2018-2020
Drafted the Financial Consumer Protection (FCP) bill with a gender focus and provided technical guidance for stakeholder consultation. The FCP Act was enacted in June 2022. Delivered a long-term plan for developing regulations by the Central Bank of Lesotho (CBL). Assisted in the formulation of strategies for a more effective internal dispute resolution mechanism. Provided on-site training to bank examiners on key aspects of financial consumer protection.
Indonesia
2025
Conducted a legal and regulatory analysis of Indonesia’s fintech ecosystem to assess alignment with consumer protection standards for digital financial services and identify areas for improvement. The review
focused on key products, including peer-to-peer (P2P) lending and digital payments.
Mexico
2023
Developed a policy for the Mexican Ministry of Finance to reform existing regulations and introduce new ones aimed at improving women’s financial education and consumer protection.
Dominican Republic and Angola
2022
Developed in-depth diagnostic reports for each country, identifying key market conduct issues and regulatory gaps, and proposed strategic reforms to align national frameworks with international best practices.
[Read the press release in Forbes
Angola]
Mexico
2020-2021
Oversaw an external consulting firm in conducting research focus groups, uncovering key aspects of consumer behavior in financial services. Provided inputs to the Mexican Central Bank for the development of policy and regulation.
Ecuador
2020
Developed the financial consumer protection section (Sec. 9.1) of Ecuador’s Financial Inclusion Diagnostic report.
[Full report available here].
Costa Rica
2019
Prepared and delivered a three-day on-site presentation on the G20 High- Level Principles on Financial Consumer Protection to financial sector authorities. Presented findings on key legal reforms to high-level officials, including the Governor of the Central Bank, the Ministry of Finance, financial sector superintendents, and senior World Bank representatives. Provided technical support to bridge
drafting gaps in the bill presented to
the legislature, ahead of Costa Rica’s
accession to the OECD in 2021.
Guyana
2025
Drafting consumer protection regulations to enhance fairness and transparency across the financial services lifecycle, and to establish a robust regulatory framework for internal complaint resolution within financial institutions.
Rwanda
2023-2024
Provided specialized technical support to the Central Bank of Rwanda to strengthen and finalize non-binding guidelines aimed at enhancing financial inclusion for women.
Guyana
2022
Provided technical recommendations to amend the Financial Consumer Protection bill and delivered on-site training on key aspects of financial consumer protection to Central Bank of Guyana officials.
Facilitated the identification of options for an enhanced internal dispute resolution process.
Bolivia
2021-2022
Drafted a section of the country
diagnostic report focused on the role
of financial institutions in government
social protection programs.
Ghana
2021-2022
Developed regulatory guidelines on transparency, disclosure, and dispute resolution mechanisms for digital financial service providers. Delivered training on key aspects of financial consumer protection to Bank of Ghana officials.
Pakistan
2019
Conducted a regulatory gap analysis of financial consumer protection, focusing on transparency and disclosure in the payments sector.
Lesotho
2018-2020
Drafted the Financial Consumer Protection (FCP) bill with a gender focus and provided technical guidance for stakeholder consultation. The FCP Act was enacted in June 2022. Delivered a long-term plan for developing regulations by the Central Bank of Lesotho (CBL). Assisted in the formulation of strategies for a more effective internal dispute resolution mechanism. Provided on-site training to bank examiners on key aspects of financial consumer protection.
Guyana
2025
Indonesia
2025
Rwanda
2023-2024
Mexico
2023
Guyana
2022
Dominican Republic and Angola
2022
Read More
Bolivia
2021-2022
Drafted a section of the country diagnostic report focused on the role of financial institutions in government social protection programs.
Mexico
2021-2022
Ghana
2021-2022
Ecuador
2020
Pakistan
2019
Conducted a regulatory gap analysis of financial consumer protection, focusing on transparency and disclosure in the payments sector.
Costa Rica
2019
Lesotho
2018-2020
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